People always talk about designing a strong culture for your audience. This can be hard to execute when you don’t have a strategy. We wanted to give you a few tips on structuring this process for a successful brand. A strong message and culture will help promote an environment where your clients/customers become emotionally involved. They are your TEAM/TRIBE and will experience an IDENTITY SHIFT while there. This is
connection.
What is the message you are trying to promote within your online personal training business? Are you afraid to be polarising? Meaning that you remain neutral on controversial/relevant topics and opinions. This can be boring for your audience as they want to believe in YOU and what you believe in. To have an engaged audience you must find the people that resonate with your content the most, attracting these people promotes a culture you want to build. Remember that you are in control of your own brand culture and as the leader and inspiration, have the responsibility to set the standard of this culture before the client signs up. That way the client understands what they are getting themselves into, feels like they are joining a supportive team of like minded individuals & are more loyal to the brand.
What is your team called? Who are they? What is your “I statement”? For example, you created a business called ‘Fitness Champions’ and you refer to clients as ‘FitChamps’. Therefore your audience will begin to use this phrase in the context of who they are. “I am a FitChamp” not only are they signing up to your customised online training and nutrition plan but they are having that identity shift, moving from their previous unmotivated self to their higher self as a FitChamp.
To ingrain this even further into the clients mind you could give them something to repeat and believe in like a mantra, manifesto or mission that they can print and put on their fridge/wall. This is physical representation/proof that they are having this identity shift to their higher selves. It will also keep them accountable to family/friends around them while promoting your brand at the same time.
When it comes to introducing the members/team/tribe into the exclusive facebook groups and communities you have set up. Make sure that the standard and expectations are clear and strict. You will notice that most exclusive Facebook groups now have a video or post that is compulsory at the top of the page to set the tone of what value the group provides to members and what the members must provide to the group. It can be easy for Facebook groups to become stagnant and boring, especially if you stop contributing. Conversely Facebook groups can become a breeding ground for drama if not controlled properly.
A moderator can be a very effective way of monitoring the group tone/message. This will ensure the culture stays consistent. Make sure the value provided within the group or community is unique to what you are already providing online. It must be exclusive and you can expand from there.
Using strong vocabulary unique to your brand is important when setting the group tone also. For example you may always use the phrase “champion mood” which describes when someone is doing something positive for themselves e.g going to the gym when they don’t want to. “Champion mood” is unique to the Fitness Champions brand and adds to the exclusivity of the group as only FitChamps use this saying and therefore feel special. This will also increase retention as leaving isn’t an option if the client feels emotionally tied to the community and what it promotes - if you were to leave you would feel like you have lost “your people”.
The overall exclusivity and scarcity feeling is key and can be done in other ways like through merchandise for example. Having limited drops, stock and sizes means each time you do a drop only a certain amount of the community will have access to it. Give your community first access to this exclusive drop (if you are offering it to the general public). Once people are wearing the brand, the identity shift, this will also contribute to the emotional connection and increased retention.
There is a herd mentality when selling within these groups. Your community is actually a group of buyers as well. When they see one person has gone and purchased the limited merch drop or exclusive offering, another person will want to do the same thing. This is because they are seeing it LIVE as opposed to being in a mail chain where it is all very isolated.
Do you have an initiation for new members? How will they feel vulnerable but supported and lifted by other members, reinforcing that they have found their ‘team’? For example, all new members must post a ‘before photo’! It keeps them engaged because they are extremely nervous about posting something so vulnerable in the group. They will keep checking in to see the response and be overwhelmed with support from the group that has always had this set tone from the beginning.
You want something for your community members to strive for while in the community. It is great to have the pull of others striving for their goals to motivate you but after a while you need something extra to show that you have been working the hardest. For example, shouting out people in the group or providing rewards to those who stand out in some way like with an insane transformation. But what will really make the person feel special is that public acknowledgement by a person of influence (you).
If you want to be even more strategic you could ask clients to share their stories and what part your training/nutrition plan has played in their development. These can all be used as free testimonials which will contribute to your social proof outside of the group and make other people want to join in.
Throughout doing all of this, you need to make sure you are establishing your character into the culture of the group and community. This will validate the buyers decision as they can see you are aligned with the group and genuinely care about the members as well. Be present within the group to a capacity that is appropriate for you. Make mention of your community on other platforms e.g when you go LIVE on instagram or facebook do a shoutout to your community. You want to make these people feel heard. This way others who aren’t already FitChamps will think “what is that?” “I want to be a FitChamp!”. They will then seek out how they can be a part of this group.
Those were just a few ideas of how you can strengthen the brand you have worked so hard to build! Refer to our other resources for further information and tips.